Here you will find a summary of the questions we are asked most often, whether about our products, delivery procedures, payments, or other matters.
If you don’t find the answer you’re looking for among the questions below, we invite you to contact us via email or on our social media – we’ll be happy to help.
Yes. Every formula is created with carefully selected ingredients to respect even the most reactive skin. Our products do not irritate or clog pores.
Because your skin deserves honest care. Our formulas are clean, free of harmful chemicals, and work in harmony with the skin’s nature rather than against it.
The products are formulated by a chemist specializing in natural cosmetics and are manufactured in a certified laboratory in Italy. This is our combination of safety and effectiveness.
Yes. We don’t promise overnight miracles, but lasting and real results. Our formulas are tested for effectiveness and have been used with love by customers who have seen a transformation in their skin.
We completely understand. We don’t hide behind marketing. Every ingredient in our products is there for a reason, and you will feel the difference. This is a brand built on honesty, scientific knowledge, and a commitment to real skin, not fake perfection.
Every skin type reacts differently, but many of our customers have felt a change within the first few weeks: less redness, better hydration, calmer and more balanced skin. Consistency is key.
No. Our products are 100% vegan, cruelty-free, and fully respect nature and human ethics.
All products are manufactured in a certified laboratory in Italy, with high quality and control standards. Safety, quality, and purity are our priorities.
If you’re not sure, you can write to us directly on Instagram @nimor_cosmetics or at our email info@nimorcosmetics.com, and we’ll be happy to help.
Yes. Our formulas are gentle and natural, but we always suggest consulting with your doctor. You can write to us about specific ingredients, and we can make the decision together.
Orders are processed within 24–48 hours. Delivery time usually takes up to 48 hours within Albania, 3 to 5 business days in Kosovo, and 7–14 business days in North Macedonia / Europe and worldwide.
We ship to every corner of the world.
Shipping within Albania is free. In Kosovo 600L, North Macedonia 900L, and in Europe / worldwide, the shipping cost varies based on the weight of the package.
Currently, within Albania, we offer cash on delivery (COD) upon receiving the order. But we also support online payments by card and bank transfer.
Simply choose the products you want, add them to your cart, and follow the instructions. If you need help during the process, write to us on Instagram or email; we’ll be happy to help.
Yes, if the order hasn’t been shipped yet, you can cancel it by contacting us immediately. Once shipped, the order cannot be canceled.
For hygiene reasons, we do not accept returns for opened products. If you have received a damaged or incorrect product, contact us within 48 hours of receipt, and we will resolve it immediately with care and fairness.
Once you have completed your order, you will receive a confirmation email with all the details. If you don’t receive confirmation within a few minutes, check your “Spam” folder or contact us.
